You can request changes or cancellations through the following methods:
Reservation Changes & Cancellations
https://booking.goodsports.co.jp/customer/booking?locale=en
Deadline for Procedures (via Website)
Cancellations: On the day of the first use.
Change Requests: By 12:00 noon on the day before the first use.
Available during business hours
The date of receipt will be considered the cancellation/change request date.
Change of Booking
| Type of change | Up to 8 days prior | 1-7 days prior | Day of departure |
|---|---|---|---|
| Date | ○ | ¥500 | × |
| Bus (Same route only) | ○ | ¥500 | ¥500 |
| Additional passenger(s) | Please make a separate booking. | ||
| Reduction of passenger(s) | Cancellation policy will apply. | ||
○…You can change without a fee.
¥500…You can change for a fee of 500JPY per person. Fee is payable to our staff at check in.
×…Unable to Change.
Cancellation Policy
| Cancellation date | 7-2 Days Before Travel Date | Day Before Travel Date | Day of Travel Before Departure Time | Day of Travel After Departure Time or No Show |
|---|---|---|---|---|
| Cancellation fee rate | 30% | 40% | 50% | 100% |
We are not responsible for any bank charges and exchange rate differences on cancellation refunds.